Mercedes-Benz DUDA CARS

Duda Cars is a vast company, created as a family business run with incredible attention to detail. The owners, who run the company, prioritize the customer and the quality of their shopping experience. The management's impressive and unprecedented approach to the Polish market has resulted in numerous awards (Dealer of the Year, Forbes Diamond) and the loyalty of a large customer base.

My role at Duda-Cars involved selling luxury used cars at a time when authorized dealers focused primarily on new cars. My responsibilities included not only assembling a reliable offering of used cars that met the company's high standards, but also safeguarding the dealer's interests with carefully crafted contracts and procedures. Thanks to these efforts, purchasing a used car was a luxurious and safe experience, a dream come true.

Main tasks:

• Valuation, price negotiations and direct purchase of cars from showroom customers
• Purchasing cars from the secondary market, including online shopping platforms
• Preparing cars for sale (ordering necessary repairs, improvements and visual preparation)
• Selection of channels for contact with a potential buyer
• Creating procedures for the functioning of the used car department (repurchase process, based on current legal provisions of the sales and purchase agreement, care for stock cars, customer declarations)
• Building and maintaining long-term relationships with clients
• Offering financial and insurance products
• Monitoring the market to find new sales opportunities
• Responsibility for the proper administration of the subordinate sales channel, including management of the customer database and sales documentation